leadership communication

The Pitfalls of Limited Leadership Communication

Effective leadership communication is a necessity if an organization is to thrive. When leadership is permeated by communication limitations, there are numerous pitfalls that can result.  Such as, unclear expectations that can cause employees to feel frustrated and disengaged. Accomplished leaders maximize the full potential of  their employees by being actively engaged. This requires feeling comfortable communicating seamlessly with different people, regardless of hierarchy.

Avoid these Leadership Communication Missteps

  • Keep a check on stress. Being overworked or fatigued leads to limited listening and quick responses that may be perceived as being rude.
  • Communication behaviors, including negativity, affect others’ interaction patterns. This can lead to misunderstanding and tension between staff and with customers.
  • Awkward forms of communication appear in writing as well as verbally. Misinterpreted written messages can lead to mistakes and interfere with work relationships.

Effective Leadership Communication Methods

You communicate daily in your leadership role. Be aware of the communication methods you use while interacting with employees and customers. Some are motivational while others are directive. Ask yourself which methods are best suited for various situations.

  • Listen actively and show respect when communicating.
  • Use teaching strategies when mentoring or reviewing tasks and procedures with staff. Demonstrate and discuss, asking questions to gain clarity and expand inquiry.
  • Directive strategies are used for non-negotiable processes. Teaching can be employed, sharing reasons for necessary tasks. Doing so increases transparency, a vital workplace practice.
  • Engage employees whether you are gathering information or viewing operations. Smiling and addressing them by name can be as appreciated as a kind word.
  • Use clear, descriptive writing to reduce misinterpretation. Follow up verbally for clarity.

Watch for the Outcomes of Positive Communication

  • Employees approach you more often with questions or when in doubt.
  • People share ideas more often. They show increased signs of engagement and enthusiasm.
  • Managers employ the communication strategies you’ve been using. They talk with you about their own changes and effects on their departments.
  • You are learning more about effective communication every week.
  • Absenteeism decreases.
  • Improved performance and staff interactions.
  • Customer satisfaction improves. At first you are aware of compliments and anecdotal occurrences. Later it shows up in performance and bottom line data.

No matter how how skilled an employer’s leadership communication style is, there is always more to be learned about effective communication.  As long as managers remain focused on bettering themselves, they will inevitably thrive in business and motivate others to do the same.


Check out, Communication Skills for Workplace Success